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LET'S WORK TOGETHER TO REDUCE AGENT CHRUN
SPOT THE WARNING SIGNS EARLY. ACT BEFORE IT’S TOO LATE.
Agent churn is one of the most costly and disruptive issues in contact centers. High turnover drains morale, increases hiring and training costs, and negatively impacts customer experience. BespokeCX gives you the tools to predict, prevent, and reduce agent churn—by combining real-time performance data, behavioral insights, and AI-driven analytics.
WHY CHOOSE BESPOKECX to reduce agent churn
IDENTIFY AT-RISK AGENTS BEFORE THEY LEAVE
GAIN A 360° VIEW OF AGENT EXPERIENCE
LEVERAGE AI-DRIVEN COACHING & SUPPORT RECOMMENDATIONS
IMPROVE MORALE THROUGH RECOGNITION, GROWTH & CLARITY
QUICK TO DEPLOY. EASY TO USE. NO HEAVY
IT INVOLVEMENT.
IDENTIFY AT-RISK AGENTS BEFORE THEY LEAVE
bespokeCX continuously monitors key agent signals at the individual level—such as engagement, performance trends, sentiment, and workload stressors—and applies predictive analytics to flag churn risk early.
We track:
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Drops in customer satisfaction scores (CSAT)
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Spikes in call escalations or average handle time (AHT)
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Sudden declines in productivity or schedule adherence
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Emotional and behavioral signals from real-time sentiment analysis
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Negative feedback or frustration detected in post-call surveys or chat transcripts
Result:
You know who’s struggling—and why—before it shows up in your attrition metrics.
GAIN A 360° VIEW OF AGENT EXPERIENCE
bespokeCX combines performance, feedback, and engagement data across systems into one unified dashboard—giving supervisors and workforce leaders a complete view of agent health and morale.
You'll see:
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Real-time performance benchmarks
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Coaching and training effectiveness
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Individual sentiment and stress indicators
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Feedback from customers and peers
Result:
More informed decisions on how to support, coach, and retain valuable team members.
LEVERAGE AI-DRIVEN COACHING & SUPPORT RECOMMENDATIONS
bespokeCX doesn’t just identify risks—it recommends targeted actions to re-engage and support at-risk agents.
You can:
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Automate personalized coaching plans
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Offer timely micro-learning modules
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Suggest wellness check-ins or workload adjustments
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Trigger recognition for recent wins to boost morale
Result:
Agents feel seen, supported, and valued—reducing the emotional and operational drivers of attrition.
IMPROVE MORALE THROUGH RECOGNITION, GROWTH & CLARITY
bespokeCX helps create a culture where agents have clear goals, regular recognition, and access to growth opportunities. This sense of progress and purpose is key to retention.
How we help:
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Gamified performance tracking with real-time rewards
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Transparent performance goals and development paths
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Regular, actionable feedback based on real interactions
Result:
Higher engagement, better morale, and a strong reason for agents to stay.
QUICK TO DEPLOY. EASY TO USE. NO HEAVY IT INVOLVEMENT.
With just one line of code, bespokeCX connects to your existing tech stack and starts delivering actionable insights immediately—no need for a massive IT overhaul.
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