REDUCE AGENT CHURN WITH bespokeCX

SPOT THE WARNING SIGNS EARLY. ACT BEFORE IT’S TOO LATE.

Agent churn is one of the most costly and disruptive issues in contact centers. High turnover drains morale, increases hiring and training costs, and negatively impacts customer experience. BespokeCX gives you the tools to predict, prevent, and reduce agent churn—by combining real-time performance data, behavioral insights, and AI-driven analytics.

IDENTIFY AT-RISK AGENTS BEFORE THEY LEAVE

BespokeCX continuously monitors key agent signals at the individual level—such as engagement, performance trends, sentiment, and workload stressors—and applies predictive analytics to flag churn risk early.

We track:

Result: You know who’s struggling—and why—before it shows up in your attrition metrics.

GAIN A 360° VIEW OF AGENT EXPERIENCE

bespokeCX combines performance, feedback, and engagement data across systems into one unified dashboard—giving supervisors and workforce leaders a complete view of agent health and morale.

You’ll see:

Result: More informed decisions on how to support, coach, and retain valuable team members.

LEVERAGE AI-DRIVEN COACHING & SUPPORT RECOMMENDATIONS

bespokeCX doesn’t just identify risks—it recommends targeted actions to re-engage and support at-risk agents.

You can:

Result: Agents feel seen, supported, and valued—reducing the emotional and operational drivers of attrition.

IMPROVE MORALE THROUGH RECOGNITION, GROWTH & CLARITY

bespokeCX helps create a culture where agents have clear goals, regular recognition, and access to growth opportunities. This sense of progress and purpose is key to retention.

How we help:

Result: Higher engagement, better morale, and a strong reason for agents to stay.

QUICK TO DEPLOY. EASY TO USE. NO HEAVY IT INVOLVEMENT.

With just one line of code, bespokeCX connects to your existing tech stack and starts delivering actionable insights immediately—no need for a massive IT overhaul.

BOTTOM LINE

Ready to See How it Works?

Schedule a personalized demo.

REDUCE AGENT CHURN WITH bespokeCX

SPOT THE WARNING SIGNS EARLY. ACT BEFORE IT’S TOO LATE.

IDENTIFY AT-RISK AGENTS BEFORE THEY LEAVE

BespokeCX continuously monitors key agent signals at the individual level—such as engagement, performance trends, sentiment, and workload stressors—and applies predictive analytics to flag churn risk early.

We track:

Drops in customer satisfaction scores (CSAT)

Spikes in call escalations or average handle time (AHT)

Sudden declines in productivity or schedule adherence

Emotional and behavioral signals from real-time sentiment analysi

Negative feedback or frustration detected in post-call surveys or chat transcripts

Result: You know who’s struggling—and why—before it shows up in your attrition metrics.

GAIN A 360° VIEW OF AGENT EXPERIENCE

bespokeCX combines performance, feedback, and engagement data across systems into one unified dashboard—giving supervisors and workforce leaders a complete view of agent health and morale.

You’ll see:

Real-time performance benchmarks

Coaching and training effectiveness

Individual sentiment and stress indicators

Feedback from customers and peers

Result: More informed decisions on how to support, coach, and retain valuable team members.

LEVERAGE AI-DRIVEN COACHING & SUPPORT RECOMMENDATIONS

bespokeCX doesn’t just identify risks—it recommends targeted actions to re-engage and support at-risk agents.

You can:

Automate personalized coaching plans

Offer timely micro-learning modules

Suggest wellness check-ins or workload adjustments

Trigger recognition for recent wins to boost morale

Result: Agents feel seen, supported, and valued—reducing the emotional and operational drivers of attrition.

IMPROVE MORALE THROUGH RECOGNITION, GROWTH & CLARITY

bespokeCX helps create a culture where agents have clear goals, regular recognition, and access to growth opportunities. This sense of progress and purpose is key to retention. How we help:

Gamified performance tracking with real-time rewards

Transparent performance goals and development paths

Regular, actionable feedback based on real interactions

​

​Result: Higher engagement, better morale, and a strong reason for agents to stay.

QUICK TO DEPLOY. EASY TO USE. NO HEAVY IT INVOLVEMENT.

With just one line of code, bespokeCX connects to your existing tech stack and starts delivering actionable insights immediately—no need for a massive IT overhaul.

BOTTOM LINE

Ready to See How it Works? Schedule a personalized demo.

bespokeCX helps create a culture where agents have clear goals, regular recognition, and access to growth opportunities. This sense of progress and purpose is key to retention.

How we help:

Result: Higher engagement, better morale, and a strong reason for agents to stay.

Ready to See How it Works?

Schedule a personalized demo.