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POWERING SMARTER CUSTOMER EXPERIENCES

WHAT IS A VOC+ PLATFORM?

Our advanced VoC+ platform collects, analyzes, and visualizes customer feedback in real time—empowering brands to take proactive, informed action. With intuitive dashboards and AI-powered analytics, businesses can optimize every customer interaction.

TOP 3 BENEFITS OF BESPOKECX VOC+ PLATFORM

REAL-TIME INSIGHTS & PREDICTIVE ANALYTICS
Instantly access customer feedback and use predictive analytics to stay ahead of issues.

SEAMLESS DATA INTEGRATION

Consolidate data from multiple sources for a unified, 360° view of the customer experience.

AI-DRIVEN DECISION MAKING
Extract actionable insights from unstructured data with AI-powered analysis—enabling smarter, faster decisions.

KEY FEATURES OF BESPOKECX VOC+ PLATFORM

REAL-TIME CUSTOMER FEEDBACK COLLECTION
Capture insights from surveys, social media, reviews, and support interactions—gathering feedback at every stage of the journey.

How our platform transforms your website experience

How our platform improves contact center performance

AI-POWERED SENTIMENT & EMOTION ANALYSISUse advanced AI to analyze feedback in real time. Detect patterns, trends, and areas of concern before they become issues

How our sentiment engine helps reduce agent churn

How our sentiment engine gamifies the contact center workplace to achieve greater success

CUSTOMIZABLE DASHBOARDS & REPORTING
Access interactive dashboards tailored to your KPIs. Get clear, data-driven visualizations that help stakeholders make informed decisions.

How Sherlock AI Agents makes gathering insights a breeze

How we personalize agent training

SEAMLESS INTEGRATION WITH YOUR TECH STACK
VoC+ connects with CRMs, support platforms, and BI tools—ensuring insights flow across teams and systems effortlessly.

How we track and optimize cross-channel journeys

How we can help curate real-time personalized experiences without a CDP

FAST IMPLEMENTATION & SEAMLESS SCALING
Launch and scale quickly across multiple touchpoints, including:
• Web & Mobile
• Contact Centers
• In-Store Feedback
• Social Media Monitoring

How we are able to activate cross-channel tracking with one line of code

OUR PARTNERS SPEAK

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Mike Moreno
Enterprise Website Owner

"Using bespokeCX allows me to quickly identify top pain areas and formulate hypotheses and action plan based on customer feedback. What used to take me weeks to compile now takes 1-2 hours."

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Sam Ashley
Digital Analytics Consultant

"I have relied on ONR's bespokeCX team for a variety of projects, from nimble ad hoc requests to a full-blown interactive, data-drive portal development. Many partners can get stuck telling only what happened in the past. bespokeCX moves the conversation forward, detailing how to improve the customer journey with practical actionable steps."

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James Varnado
Global CX Manager

"I'm often asked who we work with to identify and execute our creative leading-edge CX initiatives. I am always happy to share that ONR's bespokeCX is that team."

OUR PARTNERS

We proudly support customer-obsessed brands across industries including: Retail & E-commerce, Telecommunications, Financial Services, Healthcare, Travel & Hospitality along with Technology & SaaS

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TRANSFORM YOUR CX TODAY

bespokeCX helps brands turn customer insights into competitive advantages. Let’s build a CX strategy that works for your business—and your customers.

Contact us to learn how bespokeCX can elevate your customer experience strategy.

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