The Next Generation VOC Platform: Uncovering Insights, Empowering Action
Core Features of bespokeCX
Deep Feedback Analysis
BespokeCX doesn’t just capture surface-level feedback—it digs into customer behaviors and interactions to deliver a comprehensive view. This context-driven analysis ensures you understand what customers mean, not just what they say.
Multi-Channel Data Collection
Gather feedback from multiple sources—social media, in-app surveys, email, chat, phone, and more. By collecting insights from every customer touchpoint, BespokeCX ensures no detail goes unnoticed.
Behavioral Insights Integration
Pair customer feedback with actual behavioral data to create a 360-degree view of the customer journey. Understand how actions align with sentiments, and uncover the motivations behind key decisions.
Real-Time Analytics & Reporting
Receive real-time insights into customer trends and sentiment with an intuitive dashboard. Instantly identify issues and opportunities, enabling your team to pivot strategies quickly to better serve your customers.
Personalized Experience Optimization
BespokeCX highlights specific actions you can take to create personalized experiences for each customer. By linking feedback with behaviors, it helps you eliminate friction points and guide customers through seamless journeys.
Closed-Loop Feedback System
Track feedback through resolution and measure the success of your actions. Ensure your customers are heard and keep them informed of the changes you make based on their insights.
Predictive Intelligence
Anticipate customer needs and challenges before they arise using AI-powered predictive modeling. By analyzing trends in feedback and behavior, BespokeCX helps you stay ahead of potential issues.
Text and Sentiment Analysis
Uncover the emotions behind customer comments with natural language processing (NLP). Spot patterns in customer sentiment and discover hidden concerns or areas of delight that can shape your CX strategy.
Customizable Feedback Journeys
Tailor your feedback requests to different stages of the customer journey, ensuring your engagement feels relevant and timely. BespokeCX adapts to each interaction to maximize customer response and honesty.
Actionable Recommendations
BespokeCX doesn’t just deliver insights; it offers recommendations for improvement, helping your teams implement strategies that directly target customer pain points.
Improve CX performance
Learn how bespokeCX helps everyone at your company improve their customer knowledge and CX actions.
CUSTOMER SUPPORT
Use the clues from customer data to craft seamless support experiences that keep customers loyal and wrap up cases in record time.
DIGITAL MARKETING
Tap into customer data to zero in on the best strategies for sharpening navigation and fine-tuning content.
IN-BOUND SALES
Gather the evidence from customer data to fine-tune your sales process, close deals faster, and watch your sales volume rise
Trusted by the clients we work with
What clients say
Hear about why bespokeCX is the trusted source for guiding CX improvements.
