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PERSONALIZE CONTACT CENTER AGENT TRAINING WITH bespokeCX

SMARTER COACHING. FASTER GROWTH. BETTER PERFORMANCE.

Every agent learns differently—and a one-size-fits-all approach to training just doesn’t cut it in today’s high-pressure contact center environment. BespokeCX helps you deliver personalized, real-time training and coaching by using AI-driven insights, behavioral data, and continuous feedback from real customer interactions.

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AI-POWERED SKILL GAP IDENTIFICATION

bespokeCX analyzes each agent’s interactions across voice, chat, and digital channels—pinpointing where they excel and where they need support.

What we detect:

  • Trends in performance metrics like AHT, FCR, CSAT

  • Communication gaps and tone issues through sentiment analysis

  • Missed opportunities in upselling, issue resolution, or empathy

  • Behavioral patterns linked to customer outcomes

Result: You get a clear view of each agent’s strengths and development areas—automatically.

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REAL-TIME, ROLE-SPECIFIC COACHING INSIGHTS

Our platform delivers real-time coaching prompts during and after customer interactions, tailored to the agent’s specific performance and communication style.

Agents receive:

  • Instant feedback on calls and chats

  • AI-recommended tips for improving tone, clarity, or empathy

  • Post-call coaching based on actual customer sentiment and intent

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Result: Agents improve in the moment, not just after training sessions.

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CUSTOMIZED LEARNING PATHS THAT EVOLVE OVER TIME

bespokeCX continuously tracks performance and adapts each agent’s learning path based on their progress, role, and goals.

You can:

  • Assign targeted micro-learning modules based on real gaps

  • Create development plans aligned with KPIs and career progression

  • Reduce ramp-up time for new hires with personalized onboarding tracks

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Result: More efficient learning, better retention of knowledge, and faster time to proficiency.

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GAMIFICATION & RECOGNITION TO DRIVE ENGAGEMENT

Motivate agents through personalized challenges, achievement badges, and progress tracking—all linked to training milestones.


Features include:

  • Performance-based rewards

  • Peer comparison (if desired) for friendly competition

  • Transparent growth tracking tied to individual goals

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Result: Agents feel invested in their development—and are more likely to stay and grow.
 

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MINIMAL IT LIFT, MAXIMUM IMPACT

You don’t need a massive learning management system or IT overhaul. With just one line of code, BespokeCX integrates with your existing contact center tools and starts delivering personalized training insights immediately.

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BOTTOM LINE

bespokeCX turns real-world agent interactions into powerful, personalized coaching moments—helping your team grow faster, perform better, and stay longer.

Train smarter. Coach with confidence. Build a high-performing, high-retention contact center.

Ready to personalize your agent training strategy? Schedule a personalized demo.
 

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