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IMPROVE CONTACT CENTER PERFORMANCE & REDUCE SUPPORT COSTS WITH BESPOKECX

SMARTER SUPPORT. HAPPIER CUSTOMERS. LOWER COSTS.

Delivering exceptional customer service shouldn't come at the expense of your bottom line. With bespokeCX, you can enhance the efficiency, responsiveness, and quality of your contact center—while driving down support costs.

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UNDERSTAND EVERY INTERACTION WITH VOICE OF THE CUSTOMER (VOC) INSIGHTS

BespokeCX captures and analyzes real-time feedback from every channel—calls, chat, email, social, and more—giving you a complete picture of customer needs, emotions, and friction points.

Result:

  • Identify recurring issues and root causes before they drive up call volume

  • Prioritize fixes and process improvements based on real customer data

  • Improve first-contact resolution by equipping agents with smarter insights

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 AI-POWERED AUTOMATION & VIRTUAL ASSISTANTS

Reduce agent workload and speed up resolutions with BespokeCX’s AI tools, including voice bots, NLP-driven assistants, and smart knowledge surfacing.

Result:

  • Automate common inquiries and repetitive tasks

  • Enable self-service for customers, reducing the need for live agents

  • Improve speed-to-resolution and reduce Average Handle Time (AHT)

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REAL-TIME SENTIMENT & INTENT ANALYSIS

bespokeCX uses advanced AI to analyze tone, emotion, and intent during live interactions—helping agents respond more effectively in the moment.

Result:

  • Improve customer satisfaction (CSAT) and agent empathy

  • Identify high-risk or frustrated callers in real time for quicker escalation

  • Train and coach agents based on real interaction patterns, not guesswork

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 PERFORMANCE DASHBOARDS FOR EVERY ROLE

bespokeCX gives leaders and supervisors intuitive dashboards that track agent performance, call drivers, customer sentiment, and resolution outcomes.

Result:

  • Spot training gaps, bottlenecks, or emerging issues fast

  • Optimize staffing and workflows using real-time data

  • Empower agents with feedback loops that drive continuous improvement

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LOWER SUPPORT COSTS WITHOUT SACRIFICING EXPERIENCE

By automating repetitive tasks, resolving issues faster, and preventing unnecessary contact through proactive service improvements, BespokeCX significantly reduces the cost per support interaction.

Result:

  • Fewer escalations

  • Lower volume of inbound contacts

  • Increased agent productivity

  • Higher customer retention at a lower cost

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BOTTOM LINE

BespokeCX transforms your contact center into a proactive, efficient, and insight-driven operation—delivering better experiences at a lower cost.

Ready to upgrade your contact center?

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