top of page
gamify for contact center success
motivate agents. drive the right behaviors. reduce churn
Your contact center agents are the front line of your customer experience—and keeping them engaged, motivated, and focused on the right actions is critical. With bespokeCX, you can gamify performance management using real-time data, intelligent feedback, and personalized goals to create a high-performing, high-morale contact center.
WHY CHOOSE BESPOKECX to gamify contact center
TURN EVERYDAY TASKS INTO MEANINGFUL WINS
USE REAL-TIME INSIGHTS TO REINFORCE POSITIVE BEHAVIOR
CUSTOMIZABLE LEADERBOARDS & PERFORMANCE METRICS
IMPROVE MORALE THROUGH RECOGNITION, GROWTH & CLARITY
BUILT FOR FAST IMPLEMENTATION, NOT DISRUPTION
from tasks to wins
bespokeCX helps you create a fun, rewarding environment by introducing friendly competition and recognition into daily workflows—without disrupting operations.
How it works:
-
Set clear, personalized goals tied to KPIs like CSAT, First Contact Resolution, or AHT
-
Track progress in real time using interactive dashboards and scorecards
-
Reward behaviors that matter most to your business and your customers
Result:
Agents stay motivated and focused on the actions that drive performance and satisfaction.
real-time insights to immediate learning
bespokeCX analyzes every customer interaction—across voice, chat, and digital channels—and surfaces performance insights in real time.
Key benefits:
-
Highlight coaching opportunities and celebrate small wins
-
Trigger instant recognition for high-performing agents
-
Deliver personalized feedback that promotes growth and autonomy
Result:
Agents receive the right feedback at the right time, helping them continuously improve.
customizable leaderboard
bespokeCX lets you tailor leaderboards and gamified experiences by role, team, or campaign—so every agent competes fairly and sees their impact.
Features include:
-
Role-specific KPIs that align with business priorities
-
Real-time rankings and achievement badges
-
Visibility into team and individual progress
Result:
Everyone stays engaged, and top performers become role models.
improve morale
Employee turnover in contact centers is costly. BespokeCX builds a culture of recognition and achievement that boosts morale and reduces burnout.
What you’ll see:
-
Higher engagement through clear goals and instant feedback
-
Stronger team cohesion through healthy competition
-
Lower attrition due to increased job satisfaction and development opportunities
build for fast implementation
BespokeCX integrates easily with your existing contact center tech—no heavy IT lift, no complicated re-platforming. With just one line of code, you can activate gamification, performance insights, and morale-boosting tools that start making an impact right away.
bottom of page