2024 STATE OF CUSTOMER EXPERIENCE
In today’s fast-changing market, CX teams face unprecedented challenges. Economic uncertainty has put added pressure on CX professionals, making adaptation and innovation more critical than ever. Is your CX team ready to thrive?
To uncover key customer expectations, bespokeCX and CX4ROCKS surveyed 1,000 customers across Telecom, Finance, Healthcare, Energy, and Retail sectors. Our study focused on how consumer preferences shift based on interactions across touchpoints like phone, email, live chat, and in-store visits, identifying the channels that provide quicker resolutions.
Download the full report
Our comprehensive State of CX paper dives into:
-
The real issues holding CX teams back
-
How top brands consistently deliver superior customer experiences
-
The crucial role of actionable data in driving CX excellence
Key Insights from State of CX Study
Strategies Top Brands Use to Elevate Customer Experience
