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Top Channels that deliver frictionless customer journey

In August 2024, OnResearch and CX4ROCKS surveyed 1,000 US and Canadian...Read more.

Unlocking Unbreakable Brand Loyalty: The Secret to Effective Customer Support

In a world where customer expectations are sky-high, your brand's success...Read more.

Pivot or Perish: Why CX Teams Must Embrace Data-Driven Strategies Now

In the past year, economic turbulence has rattled the marketplace hard. ...Read more.

The numbers don’t lie: how contact center analytics can grow revenue

Jason Ten-Pow

Jul 20, 20234 min read

The numbers don’t lie: how contact center analytics can grow revenue

#CX #CustomerExperience #CallCenter #ContactCenter Since you’ve been reading our blog, you’ve probably noticed that we think data is a...

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Getting to the heart of the matter: how VoC data can improve customer experience

Jason Ten-Pow

Jul 18, 20234 min read

Getting to the heart of the matter: how VoC data can improve customer experience

#CX #CustomerExperience #ContactCenter #CallCenter Customer feedback surveys and focus groups have long been the standard in learning...

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Performance or Experience? What’s more important for a contact center to monitor?

Jason Ten-Pow

Jul 13, 20235 min read

Performance or Experience? What’s more important for a contact center to monitor?

The ones to watch: KPIs that maximize contact center efficiency. #CX #customerexperience #contactcenter #callcenter Customer service...

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Why do we tell more people about bad customer service vs. good?

Jason Ten-Pow

Jul 6, 20233 min read

Why do we tell more people about bad customer service vs. good?

From operational to exceptional: how well-trained agents can attract new business #cx #contactcenter #customerexperience #callcenter...

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It’s time to consider AI-enabled technology as your contact center training partner.

Jason Ten-Pow

Jul 5, 20234 min read

It’s time to consider AI-enabled technology as your contact center training partner.

Above and Beyond: how prioritizing a Culture of learning creates contact center success #AI #CX #customerexperience #callcenter...

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The secret to a positive workplace that encourages agent retention.

Jason Ten-Pow

Jun 29, 20234 min read

The secret to a positive workplace that encourages agent retention.

#CX #CustomerExperience #callcenter #contactcenter Treating your team right: how prioritizing a positive work environment can encourage...

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Training for CX success: how investing in agent training impacts customer service.

Jason Ten-Pow

Jun 27, 20235 min read

Training for CX success: how investing in agent training impacts customer service.

#cx #customerexperience #contactcenter #callcenter Much like a triple threat entertainer or athlete, the contact center agent who’s ace...

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From old-timey switchboards to super-powered CRMs, contact centers have always embraced technology.

Jason Ten-Pow

Jun 20, 20233 min read

From old-timey switchboards to super-powered CRMs, contact centers have always embraced technology.

The best of both worlds: how tech and the human touch can optimize contact center CX performance. #CX #ContactCenter #CustomerExperience...

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