Jason Ten-Pow
The numbers don’t lie: how contact center analytics can grow revenue
#CX #CustomerExperience #CallCenter #ContactCenter Since you’ve been reading our blog, you’ve probably noticed that we think data is a...
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Top Channels that deliver frictionless customer journey
Unlocking Unbreakable Brand Loyalty: The Secret to Effective Customer Support
In a world where customer expectations are sky-high, your brand's success...Read more.
Pivot or Perish: Why CX Teams Must Embrace Data-Driven Strategies Now
In the past year, economic turbulence has rattled the marketplace hard. ...Read more.
Jason Ten-Pow
Jul 18, 20234 min read
Getting to the heart of the matter: how VoC data can improve customer experience
#CX #CustomerExperience #ContactCenter #CallCenter Customer feedback surveys and focus groups have long been the standard in learning...
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Jason Ten-Pow
Jul 13, 20235 min read
Performance or Experience? What’s more important for a contact center to monitor?
The ones to watch: KPIs that maximize contact center efficiency. #CX #customerexperience #contactcenter #callcenter Customer service...
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Jason Ten-Pow
Jul 11, 20233 min read
Only 37% of contact centers feel they are using data-driven insights to their best advantage.
Unlocking contact center success with data-driven insights. #cx #customerexperience #contactcenters #callcenters Where would the modern...
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Jason Ten-Pow
Jul 6, 20233 min read
Why do we tell more people about bad customer service vs. good?
From operational to exceptional: how well-trained agents can attract new business #cx #contactcenter #customerexperience #callcenter...
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Jason Ten-Pow
Jul 5, 20234 min read
It’s time to consider AI-enabled technology as your contact center training partner.
Above and Beyond: how prioritizing a Culture of learning creates contact center success #AI #CX #customerexperience #callcenter...
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Jason Ten-Pow
Jun 29, 20234 min read
The secret to a positive workplace that encourages agent retention.
#CX #CustomerExperience #callcenter #contactcenter Treating your team right: how prioritizing a positive work environment can encourage...
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Jason Ten-Pow
Jun 27, 20235 min read
Training for CX success: how investing in agent training impacts customer service.
#cx #customerexperience #contactcenter #callcenter Much like a triple threat entertainer or athlete, the contact center agent who’s ace...
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Jason Ten-Pow
Jun 22, 20234 min read
Create commitment, consistency and satisfaction for your contact center’s agents, team and customers
The Teamwork that makes the dream work: how improving agent engagement strengthens CX. #cx #customerexperience #callcenter We’ve all...
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Jason Ten-Pow
Jun 20, 20233 min read
From old-timey switchboards to super-powered CRMs, contact centers have always embraced technology.
The best of both worlds: how tech and the human touch can optimize contact center CX performance. #CX #ContactCenter #CustomerExperience...
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Jason Ten-Pow
Feb 1, 20233 min read
Five questions to answer in order to build the best website survey experience!
An effective website feedback survey helps website managers identify areas where their team excels while pinpointing areas for...
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Jason Ten-Pow
Jan 31, 20232 min read
Improving website satisfaction by identifying and eliminating your performance gaps!
The quickest way to improve customer satisfaction is by doing a better job of matching your website’s performance with your customers’...
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Jason Ten-Pow
Jan 30, 20232 min read
A knowledgebase you can count on to improve website satisfaction!
Today’s websites implement so many strategies and tactics in their attempts to improve customer satisfaction that there really isn’t a...
38 views0 comments
Jason Ten-Pow
Jan 26, 20234 min read
The top 5 secrets successful website managers don’t want you to know!
Website managers are under increasing pressure to improve their website’s customer satisfaction. With increased demand comes increasing...
56 views0 comments
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