Contact Center 2/2

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Top Channels that deliver frictionless customer journey

In August 2024, OnResearch and CX4ROCKS surveyed 1,000 US and Canadian...Read more.

Unlocking Unbreakable Brand Loyalty: The Secret to Effective Customer Support

In a world where customer expectations are sky-high, your brand's success...Read more.

Pivot or Perish: Why CX Teams Must Embrace Data-Driven Strategies Now

In the past year, economic turbulence has rattled the marketplace hard. ...Read more.

Jason Ten-Pow

May 4, 20231 min read

How to quickly transform into a customer-focused contact center.

The most successful contact centers have cracked the code on how to transform each customer interaction into a deeper customer...

Jason Ten-Pow

Feb 15, 20231 min read

HOW TO TRANSFORM CUSTOMER DATA INTO THE RIGHT BRAND ACTIONS?

Go beyond the useless dashboard to a customized business solution proven to support and strengthen the relationship between your brand...

Jason Ten-Pow

Feb 15, 20231 min read

TAKE THE RIGHT ACTIONS!

BUILT TO HELP CONTACT CENTER MANAGERS TAKE THE RIGHT ACTIONS TO IMPROVE CUSTOMER SATISFACTION bespokeCX was created to help call...

Jason Ten-Pow

Jan 26, 20232 min read

Getting customer satisfaction unstuck.

How do I actually unlock the right feedback to improve my contact center customer service? The quickest way to improve customer...

Jason Ten-Pow

Jan 1, 20231 min read

UNBREAKABLE - A proven process for building unbreakable relationships with customers

Did you know only 6% of brands have actually reached the highest level of CX Transformation and are effectively building unbreakable...